How can you improve customer service, reduce complaints and increase satisfaction among your riders? By giving your riders up-to-date and accurate information about service and delays. With the myStop® app and web platform, Avail provides the software you need to seamlessly communicate with your riders. Better yet, it already integrates with the rest of the myAvail system for easy, automatic communication.
- White-labeled online application including live map and schedule information
- Android/iPhone app for rider use
- Digital signage, IVR and other systems to provide accessibility
Riders want to know the schedule, and they need to know when there are delays. Increase satisfaction with better information
Send riders notifications through social media and app
Enhanced Customer Service
Reduce complaint calls with accurate, real-time information
Information from other parts of myAvail automatically populates app, site, signage and more
Unified information across platforms, from IVR and app to digital signage and website
AVTA’s On Time Performance Jumps
So far AVTA has been able to improve their schedules and went from performing 65% On Time to as high as 82%Geraldina Romo Transit Analyst Read More
Here to Help
Avail’s service specialists are here to help. Reach out with questions about myAvail.
How can we help your transit agency?