Customer Communication
By Hugh Mose, Transit Industry Liaison, Avail Technologies In February I wrote about four types of customers that I believe every transit system has – your riders, your employees and... READ MORE
Who is Your Customer?
By Hugh Mose, Transit Industry Liaison, Avail Technologies Over the course of my 35+ year career managing small transit systems, I have learned that customer service is much more... READ MORE
How Data Can Help Prepare for Funding Cuts
No one likes to think about funding cuts, but given the instability in the government, it’s by no means a guarantee that additional federal funds will be coming to transit agencies this... READ MORE
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