Customer Communication
By Hugh Mose, Transit Industry Liaison, Avail Technologies
In February I wrote about four types of customers that I believe every transit system has – your riders, your employees and... READ MORE
Who is Your Customer?
By Hugh Mose, Transit Industry Liaison, Avail Technologies
Over the course of my 35+ year career managing small transit systems, I have learned that customer service is much more... READ MORE
How Data Can Help Prepare for Funding Cuts
No one likes to think about funding cuts, but given the instability in the government, it’s by no means a guarantee that additional federal funds will be coming to transit agencies this... READ MORE
3 Ways to Hit the Ground Running in 2021
2020 has been a year like no other for the transit agency. As the end of the year approaches, it’s a good time to take stock of where things are and assess how the changes you put into... READ MORE