Position will be responsible for designing, administering, and delivering training programs that drive performance results. This key role partners with clients/training specialist and internal programs to analyze specific business needs, performance gaps, and participate in effective training delivery including analysis, implementation, testing and documentation of training programs. This position will be the point of contact for technology training needs and will consult and work with cross functional customers, training specialists, project teams, leaders, and/or other stakeholders to conduct needs assessments to identify and evaluate training requirements.

Qualified individuals should be self‐motivated and must gain an understanding of our products and customers with minimal guidance. They must be able to independently research requirements and operations and communicate effectively with other groups as needed to fulfill responsibilities. Excellent communication skills, ability to multi‐task, work as a team player and the capability to think on their feet and an ability to support multiple products and customers are needed to succeed in this role

If you are interested in applying please submit your cover letter and resume to HR@availtec.com and complete the assessment below:

https://bartellassessments.com/JobQ/b049cab6c1d56e60c9144e891fba25ad 

Essential Duties/Responsibilities:

• Develops training materials in accordance with company style guidelines including training handbooks, job aids, models, multimedia visual aids, computer, and web-based tutorials, and standard operating procedures.
• Participates in effective training delivery including analysis, implementation, testing, and documentation of training programs
• Recommends and implements ingenious, state-of-the-art solutions, modifications, and enhancements to technology training programs
• Conducts extensive research and uncovers trends in cutting-edge technological training and methods and assesses the effectiveness of existing training and development programs
• Consults and works with customers, cross‐functional project teams, leaders, and/or other stakeholders and conducts needs assessments to identify and evaluate training requirements
• Administers training programs according to business needs and regulatory requirements
• Serves as point of contact for technology training needs
• Recommend and outline new training topics for seminars, CBT, or video modes based on client call experience

Other Responsibilities:

• May be required to perform customer-support duties such as help desk assistance and other functions as needed

Skills:

To succeed in this position, candidate must:

• Be customer‐oriented in managing communications and issues
• Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
• Have demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
• Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
• Be creative and resourceful in finding effective solutions to problems and situations
• Be reliable in following through with commitments and responsibilities
• Be highly proficient with Microsoft Office Suite, Project, Visio, and any Learning Management or Training development tools

Educational Requirements:

• Bachelor’s Degree in a related field, or
• Associate Degree plus 2 years related work experience, or
• High School plus 5 years of related work experience

Experience Preferred:

• Some teaching and training experience in the relevant field either through in‐person or online teaching/training
• Working knowledge of Transit Industry
• Experience in the Public Transit market

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear/listen
• While performing the duties of this job, the employee is regularly required to work with computers and keyboard
• Candidates should be able to lift up to 40 pounds
• Demands associated with frequent travel

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel:

Candidates will be required to travel up to 50% of the time

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.