Back

Professional Services Engineer

The Professional Services Engineer (PSE) delivers adoption training and system support to help customers fully utilize Avail’s technology. This role requires strong customer-facing communication skills, the ability to address challenges in real-time, and the capability to navigate customer discussions towards positive, mutually beneficial outcomes. The PSE operates in a consultative capacity to understand customer needs and then develops and executes plans that align with their goals and objectives.
This position requires a deep understanding of the technical implementation and integration of Avail’s products within each customer’s operating environment. The PSE brings strong technical knowledge, active listening, problem-solving, and conflict resolution skills, along with excellent written and verbal communication abilities. Success in this role depends on close collaboration with stakeholders at all levels to identify unique requirements and develop tailored solutions.
The PSE plays a key role in driving adoption of Avail solutions by enabling customer teams to effectively leverage Avail’s product suite, improving operations and maximizing overall return on investment

 

If you are interested in this position, please email your resume and cover letter using the email link on this page or send directly to hr@availtec.com

 

Essential Duties/Responsibilities: 

  • Conduct adoption gap analysis for assigned customers and present insight and recommendations to key stakeholders and leadership
  • Develop and implement tailored adoption strategies to address gaps and drive improvement in areas of deficiency
  • Perform on-site customer visits to evaluate system usage across all levels of the organization and ensure alignment with intended outcomes
  • Create, maintain, and track customer success plans that define short- and long-term technology objectives
  • Lead regular cadence meetings with customers and internal staff to review progress, priorities, and next steps
  • Develop deep expertise in Avail ETMS platform and clearly articulate its value in supporting customer operations
  • Collaborate cross-functionally to drive accountability and ensure timely completion of assigned action items
  • Proactively communicate customer challenges, risks, and opportunities to the internal teams, including leadership
  • Act as trusted advisory and escalation point for customers, providing consultative support and helping shape their future technology roadmap

Skills:

  • Strong collaboration skills with the ability to adapt quickly and apply keen analytical insight
  • Ability to assess and prioritize customer needs through thoughtful evaluation and sound judgment
  • Effective communicator with the ability to engage cross-functionally with colleagues, vendors, and technical teams to resolve issues and enhance solutions
  • Demonstrated technical troubleshooting and problem-solving expertise
  • Proactive, self-directed professional who exercises sound judgment to deliver an exceptional customer experience
  • Excellent written and verbal communication skills across both business and technical audiences
  • Willingness and ability to travel up to 25%

Educational Requirements:

  • Bachelor’s degree or higher preferably in computer Science or related field
  • Associates degree with 5 years or more of professional work experience

Physical Demands: 

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk or hear/listen
  • While performing the duties of this job, the employee is regularly required to work with computers and keyboard
  • Candidates should be able to lift up to 40 pounds

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

TRAVEL
Up to 25% with occasional travel exceeding 25% based on customer demands and industry conferences.

Avail Technologies, Inc. Is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Print