Field Engineer

The Field Engineer offers an exciting opportunity through innovation and problem-solving in a diverse range of disciplines including electrical, mechanical, networking, troubleshooting, and installation. The position requires a strong aptitude and understanding of electronics, networking, technology system, schematics, and interconnectivity of electronic modules. The Field Engineer determines material requirements for in-vehicle and site system, develops bills of materials (BOM), troubleshoots the Avail systems throughout various levels of deployments, oversees site installations through the management of contractors and the vehicle installation process to ensure the process and quality are being adhered to, and acts as an advocate to ensure a high level of customer satisfaction.

If you are interested in applying for this position, please complete the short assessment by accessing the link below:

https://bartellassessments.com/JobQ/104254343d8966b4ad00130d2f4df03e

Essential Duties/Responsibilities:

  • Lead onsite surveys to create final design documentation to be used to create final BOM’s outlining all the equipment, hardware, and cabling required to satisfy project deliverables and meet project requirements
  • Lead the creation of building Bills of Materials (BOM’s) with cables, hardware, assemblies, and software based on initial survey and design information
  • Determine the proper designs of in-vehicle ITS hardware, interconnection of devices, harnesses, and cabling to ensure proper layout, routing, and compatibility of in-vehicles systems with back-end systems
  • Work directly with cross-functional engineering teams to support back-end systems and networking
  • Provides leadership, direction, coordination, and oversite for all aspects of onsite installation and testing. Coordinate communication and project management between avail, agency, and installers during pilot and rollout installations. Prioritize issues and obtain resolution to allow smooth installation and vehicle ATP procedures
  • Act as point of contact to troubleshoot and resolve electrical and mechanical issues on installations of Avail’s equipment and provides information and guidance to install team and customer
  • Work with mechanics/agency leads to provide maintenance training to provide guidance on how to troubleshoot and resolve issues with avail system.  Provide support training to help access of customer portal and RMA process
  • Provide clear and accurate documentation to be used by installation team, project team, and customer
  • Partner with customer to provide exceptional service while collecting information to influence product development and opportunities based on customer feedback
  • Perform periodic quality checks to ensure quality standards are achieved
  • Knowledge of J1939, I/O, multiplexing network systems preferred
  • Perform troubleshooting and preventative maintenance to achieve issue resolution and a high level of system operability and uptime
  • Experience with electronic testing equipment (multimeters, network testers, etc.)
  • Create SOW’s and subcontract agreements for vehicle and sign deployments under the direction of the PM

Skills:

  • Strong customer relation skills
  • Strong attention to detail
  • Excellent verbal and written communication skills
  • Strong Ability to identify and logically troubleshoot a system through troubleshooting process
  • Ability to quickly learn new computer software for specialized systems and Microsoft office skills
  • Ability to effectively self-manage or work in group to prioritize tasks to effectively support the project
  • Ability to works individually or as part of a team
  • Strong organizational and time management skills
  • Ability to oversee and direct others, including the willingness to hold people accountable as required
  • Strong electrical and mechanical aptitude
  • Ability to use electronic hand tools such as multi-meters, soldering irons, crimp tools other associated hand tools.
  • Ability to read and understand electronic circuit schematics and mechanical drawings
  • Experience with computers with advanced skills using Microsoft Office (Word, Excel, Visio)
  • Creative and innovative thinking
  • Ability to troubleshoot systematic electrical, mechanical, and networking issue

Educational Requirements:

  • Associates degree with specialization in electronics or another technical field with 5+ years of experience in a Field Engineering or Field Service role
  • Or High School diploma with certification in a technical field with 7+ years of experience as a field service technician or similar field related to the responsibilities and skills listed above

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk or hear/listen.
  • While performing the duties of this job, the employee is regularly required to work with computers and keyboard
  • Candidates will be regularly required to lift boxes up to 60 pounds.
  • Prolonged periods of standing and performing repetitive tasks
  • Must have manual dexterity to assemble products or machines as directed
  • Must have good hand-eye coordination

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Travel: This position will be required to travel at minimum 50%

Avail Technologies is an Equal Opportunity Employer